Frequently Asked Questions
Patient Education and Information
Please read the following information carefully as it is vital to your consultation.
If your consultation is in relation to a Work Cover claim you must ensure that you have all of the correct paperwork and approvals with you, otherwise you may be liable for the cost of your consultation.
How long will my consultation take?
The length of your first consultation will vary depending on the reason for your consultation. For a new patient your consultation will be 20-30 minutes. Follow-up consultations are generally 10 minutes in duration.
Will I be expected to pay for my consultation on the day?
Payment for your consultation must be made on the day. We accept cash, credit (including AMEX) and personal cheques. To obtain an estimate of expenses please call 55 980 660. If you have a pension card please bring this to your consultation.
Please note that your consultation may attract other fees if you require a cortisone injection or a plaster to be applied. We also charge for prosthesis such as slings. These costs cannot be claimed through Medicare.
Veteran Affairs with the appropriate Gold or White card will not incur any costs.
Can I claim money back from Medicare?
It is vital that you bring your Medicare and Health Insurance details (If applicable) to your consultation.
A portion of your consultation fee is claimable from Medicare. The rebate is determined by the service provided, and also allocated in regards to your Medicare Safety Net. Gold Coast Orthopaedics participates in the Medicare Online rebate program. Therefore if you have registered your bank details with Medicare your rebate will be automatically deposited into your nominated account within 48 hours.
Are there out of pocket costs for surgery?
Our reception staff will be able to provide you with an estimate of costs. Quotes for the cost of surgery can only be provided following your consultation with Dr Graze.
I’ve lost my GP referral; can I attend my consultation without it?
You must have your referral with you when attending your consultation. If you do not have your referral you will be unable to claim any of the costs from Medicare. If you realize you have lost your referral please contact your GP and arrange for another referral.
Will my GP be notified after the consultation?
Following each consultation we will write to your referring doctor in regards to the outcome of your consultation.
Do I need to do anything in preparation for my consultation?
In preparation for your consultation we ask that you bring the following documents if available;
- Referral from your GP
- Medical Records
- CT Scans
- Operation Reports from previous surgeries
There is a 2 page form you need to fill out for your first consultation.
To save time you can download this form (below), fill it out and bring it with you to your first consultation.
What do I wear to my consultation?
Please wear comfortable clothing that will allow your doctor to have easy access to your area of concern. For example if you are attending our practice for a knee condition please wear shorts.
Preparing for Surgery
If you are required to book surgery, our reception staff will talk you through the process. They will assist you in finding a suitable date for your procedure and also guide you through the paperwork required by the hospital. Please ensure that you have all of your relevant personal information with you e.g. Medicare and Health Insurance Details.
You will be required to fast (nil by mouth including water) prior to your surgery. Please listen carefully to your doctor and our reception staff in relation to this information.
If you are unsure of when you need to begin fasting please call (07) 5598 0660.
When you shower in preparation for your surgery please do not use any perfume, deodorant or apply makeup. Female patients should refrain from wearing nail polish. All jewelry should be removed and valuable items left at home.
Once a date for surgery has been arranged you will be booked in one of the following preadmission clinics (approximately 1 week prior to surgery).
- John Flynn Private Hospital
Tweed Heads District Hospital
If you are having surgery on your right hip you will be unable to drive for six weeks.
As your surgery requires overnight admission you should take the following to hospital with you:
- Comfortable Clothing
- Medicare, Health Insurance Information
At the time of booking your surgery you will be given a post-operative consultation date (approximately 2 weeks). If you are unsure of this consultation time please call (07) 5598 0660.
If you have been asked to wear a sling or brace please do so as instructed.
Prior to discharge from hospital you will be given post-operative instructions. Please follow these closely as it will have a great impact on your recovery.
Information in relation to post-operative exercises are available on our website, simply follow the link that pertains to your procedure. You should also take a copy of the post-operative instructions to any consultations you may have with your GP or physiotherapist following the procedure.